Maria Teresa Nespeca, Alessandro Novelli, Aldo Franco Dragoni

The paper reports of an experience to improve continuity of patient care using an integrated health information system. The resulting software system was prized at the 2006 edition of the “ FORUM PA Salute” (Italian Forum on ICT for Public Health) 1 FROM PROCESSES REVISION TO A NEW GENERATION OF HEALTH PORTALS Primary and intermediate care are the basis of the Italian Social Health Care System. “ Primary care” is the first point of contact of patients with the health service, “intermediate care” offers alternatives to the “ hospital care” which is, and should remain, the level of acute settings. Primary care must remain as the level of chronic settings. Patients are often seen by an array of different care providers in a wide variety of organization (private and public) and places. As a result we have a huge fragmentation of care. Instead we see that patients should remain at the centre of the whole process of care. Whit this goal in mind we have realized a system that permit any care provider: